Best-in-Class Solutions for Professional and Business Services
For companies who deliver business services the focus is very much 'in the detail'. There is a need in today’s environment of complex outsourcing arrangements for total clarity around responsibilities, payments, penalties and expected service levels. In addition, professional & business services organisations are facing significant challenges in moving up the value-chain, in partnership strategies and globalisation and not least in workforce management.
Alongside the standard solutions for Corporate Real Estate, Maintenance & Facilities Management, Planon specifically offers Professional & Business Services organisations:
- FM and IT service desks to handle customer questions, service calls quickly and efficiently and in-line with service level agreements.
- Complete reactive, planned maintenance and asset management solution with integrated health and safety work procedures and support allowing you to respond to breakdowns and anticipate and minimise failures.
- Comprehensive workflow support ensuring proper delivery and control for all service delivery processes for both Hard-FM, Soft-FM and CRE.
- Mobility solutions for professional field services, meter reading, work order execution for maintenance activities.
- Seamless integration with Finance, HR, ERP, Building Management, access control and other systems.
- Configurable on-line self-services capability extending the service delivery window (24/7) and enabling effective information and service delivery .
- The ability to monitor and manage contracts performance through a variety of reporting and analysis tools and on-line dashboards .
- Meeting and conference room management solutions integrated with visitor management, catering and hospitality, over the web, from the back-office and integrated with Microsoft Outlook (2007).
To find out more about how Planon can help you in delivering professional high quality services, contact us.
