Delhaize

"With over 15,000 employees in Belgium and a turnover of nearly 3.4 billion euros, the Delhaize Group occupies a key position, not just in Belgium, but worldwide. Represented in ten countries on three continents, there are employment opportunities for over 150,000 staff." The speaker is Freddy Borms, Maintenance and Remodelling Manager for the Delhaize Group in Brussels.

Seeing each problem through
"We started with Planon about four years ago. We were running the Technical Services helpdesk using a programme that we had developed in-house and had essentially outgrown it. When Planon came into the picture at just the right time, it met our requirements and we went ahead with it. We use the Work Orders, Helpdesk, Address Management, Personnel Management and Space Management modules. Inventory Management was added later on. Every technical problem in any of our supermarkets (123 branches) or DIY shops (100 branches) or Cityshops (10) reaches the central helpdesk. We have three people working there full time to initiate the resolution of these problems. A supplier only gets a completion number from us once the problem really has been solved. Until then, it can’t be invoiced."

Download the Delhaize case study