Reduce Costs, add value with Self-Service
Planon’s Self-Service solution makes it possible for your employees to request services via the Internet or intranet, seven days a week, 24 hours a day. This leaves your front-office staff the time to focus on handling the non-standard issues that arise, and in ensuring that such matters are dealt with appropriately. The Self-Service functions are designed to ensure that as few actions as possible are needed to gain access to the right information or services. This significantly increases the efficiency of your organisation and allows you to positively impact on workforce productivity and to more independent and flexible operations.
With Planon Self-Service, employees can:
- Request services
- View availability and book a flexible workplace or meeting room
- Register visitors
- Report breakdowns and track activities (job progress)
- Access information
- Request loan equipment
- Order products
- View budget status
- View floor layout (SPOT) plans
Proven efficiency with Self-Service
Using Planon self-service, the majority of service requests typically handled directly by the back office, internal staff, or suppliers are now automated. Additional cost and productivity gains are made because suppliers and the staff that carry out the work, pick-up activities, and close them using Planon Self-Service rather than through back office support. In addition, Planon’s self-service solution also enables department heads or other authorised parties to approve service requests for products and other services requested by employees as part of your workflows.
Outlook integration
Effective collaboration involves (virtual) meetings and many organisations use Microsoft Outlook as the standard application for diarising meetings. With Planon’s outlook integration, you can book meeting rooms or multiple videoconferencing rooms in different countries directly via Outlook – including associated services, visitors and catering.
