Improved Service with Helpdesk
Within organisations, there is an opportunity to streamline efficiencies and reduce costs by automating and centralising helpdesk processes.
With Planon’s web-based help desk solution, managers have access to a knowledge base to help, handle and resolve employee calls. The solution also easily integrates with existing IT, FM, or HR departments so processes and projects can be automated and directed within the system. Resolving incidents, solving problems, registering reports and service requests, coordinating the associated activities, and ensuring that the associated costs are charged to the right cost centres: all these aspects can now be arranged for all the relevant departments at once. Within the Planon system, users can send work orders more efficiently by dispatch by phone, email or to mobile. Internet self-service portals make it possible to provide a single digital access point offering services provided by multiple service departments. Planon’s Mobility solutions also enable your team to view, modify and close Work Orders directly from their mobile device.
Planon offers a unified solution for better, faster service for all your customers, inside your company and beyond. The result: greater efficiency reduced costs and increased customer satisfaction.
