Reactive Maintenance
Today’s workplace is highly dynamic and organisations need solutions that will help employees be more productive and drive workplace efficiency. Planon helps you meet the demands of the workplace with a reactive maintenance solution that makes it possible for your employees to report and track the progress of maintenance failures or make maintenance requests via the internet or intranet, seven days a week, 24 hours a day.
The intuitive self-service web pages are especially configured to correspond with your Planon solution reactive call-logging screens to ensure that all the required information is collected at the point of interaction with your customers whether they report issues by telephone or web page relating to their specific issues (e.g. hot/cold problem, lighting fix, furniture repair, etc.) In this way, your in-house or external maintenance teams are guaranteed to provide a fast and effective first-time response and in-line with your agreed service levels.
Once logged a problem or request can be automatically or manually routed to the correct service provider or tradesperson according to your contractual arrangements and maintenance managers can:
- Monitor activity progress
- Close a work order and then allocate costs
- Review work load
- Run asset analyses
- Track Service Level Agreements (SLA) and costs
The Planon solution allows organisations to handle more work orders more effectively as well as track external service providers and retain the data within the system so you don’t lose vital information if you switch suppliers. The Planon solution is fully integrated with corporate intranets so you can ensure the right services, right employee, and right location at the right time.
